Getting in touch
We read everything that comes in. What we can help with, and what we genuinely cannot, is worth setting out first — it saves you time when the answer is somewhere else.
We can help with
A correction, a figure that has changed, something the site gets wrong, or a
question about a transfer booking made with us.
We cannot help with
Anything about your flight, your booking with an airline, lost baggage, or
airport operations. We do not run the airport.
Who to contact instead
| Your question | Who to ask |
|---|---|
| Flight delayed, cancelled or rebooked | Your airline. The airport does not rebook flights. |
| Checked bag missing | Your airline's baggage desk, before leaving the airport. How it works. |
| Item left in the terminal | Airport lost property: +52 998 848 7200. Extensions by terminal. |
| Emergency | 911 — free, nationwide, English-speaking operators. |
| Lost passport | Your consulate. What they can and cannot do. |
| Problem with a hotel, tour or restaurant | Tourist assistance: 078, operators in several languages. |
Corrections
If a price, a schedule or a procedure on this site is out of date, telling us is the most useful thing you can do. Include the page and what you saw, and we will check it against the source and correct it.
Corrections change the page's verification date, so you can tell at a glance that somebody looked recently.