Cancun Airport / Lost & Founds

Cancun Airport

Lost and Found

  • 1

    Security Office
    Open 24 hours all year

  • 2

    Direct Contact
    From the comfort of your home or office

  • 3

    Recover your lost items
    Easy as that, takes just a few minutes


The Lost and Found Department is operated entirely by the Security Office. Although this office is part of the airport, it works independently and has its own policies and procedures.

The Security Airport receives and processes all items found within the airport. The items are usually returned to the owners, passengers, airport personnel, or security officers, but not all items are reported. All airport staff is inspected on both entry and exit on the business day, in order to ensure that they do not take items that they might have found.

The Security Office is NOT responsible for luggage or any item that is forgotten inside the airplane. Luggage is only handled by the airline’s personnel and not by the airport’ staff or security. If you are missing a piece or your baggage is damaged you must contact your airline directly and file a complaint. The airport can not assist you in any form.

Missing articles may be claimed by the owners. This may be done by phone or in-person since you will be asked specific questions about the belongings. Request via e-mail is not accepted. If you want to claim a lost item please call:

Lost & Found Office

Alberto Hernandez

Tel: +52 998 848 7200 ext 21253

Email: [email protected]



What is a Tourist Card, and why do I need it?

The Tourist Card is an entry immigration form with all the information about your visit to Mexico. You must fill it out prior to your arrival. The Tourist Card is per person regardless of age. The information you provide in the Tourist Card is kept by the Mexican Immigration Authority as an official record of your visit to Mexico.

How long do I have to keep my Tourist Card?

The Immigration Form has two parts, the entry form, and the exit form. When you arrive in Mexico, the immigration officer will ask you and keep the entry part. The exit part will be stamped, and you must keep it your whole stay. You must present the exit part when you check-in for your flight back home, along with your passport.

What can I bring to Cancun?

If you are coming to Mexico from any other country, there are some limitations on what you can bring into the country. Please check out all the information with your nearest Mexican Consulate prior to your trip. Find the closest to you on the directory.

We won’t respond to any email regarding customs questions as we are not authorized to give official information.

Is Cancun an international airport?

Yes, Cancun International Airport (CUN) has a hundred international and national visitors every day, and it is regulated by international laws.

Where is Cancun located?

Cancun is located northeast of the Yucatan Peninsula. A beautiful destination framed by white sand beaches and turquoise sea

Are Cancun and Riviera Maya the same thing?

No, both destinations are 68 kilometers apart and each has its own identity with qualities that make them unique and different.