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Uber in Cancun 2024: It is available? And Alternatives

Planning a trip to Cancun in 2024? Learn key tips about using Uber, comparing it with taxis and private transportation, especially for airport transfers.




Cancun is one of the most popular tourist destinations in Mexico, attracting millions of visitors each year with its stunning beaches, vibrant nightlife, and rich cultural heritage. If you're planning a trip to Cancun in 2024 and considering your transportation options, Uber is available, but there are some important details you should be aware of. Here’s a comprehensive guide to using Uber in Cancun, with a special focus on airport transportation and safety.

Can I Use Uber in Cancun?

Yes, Uber is available in Cancun as of 2024. Uber resumed operations in Cancun in March 2023 after overcoming various regulatory and operational challenges. However, while you can use Uber within Cancun, there are specific areas (such as the Cancun International Airport) where using Uber is not allowed, due to local dynamics and regulations. We therefore recommend using private transportation services approved by the airport and Mexican authorities.

Is Uber Cheaper Than Taxis in Cancun?

Generally, Uber fares in Cancun tend to be cheaper than traditional taxi services. Here's a comparative table to give you a better idea of the cost differences:



Estimated Fare (Hotel Zone to Downtown)

Estimated Fare (Hotel Zone to Playa del Carmen)


$10 - $15

$40 - $50


$10 - $17

$50 - $60

Private Shuttle

$25 - $35

$40 - $50


As shown, Uber offers a more affordable option compared to local taxis, especially for short distances. However, it's important to note that Uber prices can fluctuate based on demand and availability.

Is uber safe in cancun?

Is Uber Safe in Cancun?

Safety is a primary concern for many travelers. While Uber provides a safe and reliable service, there have been instances of conflicts between Uber drivers and local taxi drivers, especially in high-tourist areas such as the Hotel Zone and Cancun Airport. These conflicts can sometimes escalate, creating a tense environment for passengers.

Recommendations for Safe Uber Rides:

  1. Avoid High-Conflict Areas: Try to avoid booking an Uber from areas known for conflicts with local taxi drivers, particularly the Hotel Zone and the Cancun Airport.
  2. Verify Your Driver: Always check the driver’s details and vehicle information on the app before getting in.
  3. Share Your Trip: Use Uber’s trip-sharing feature to let friends or family know your whereabouts.
  4. Trust Your Instincts: If something feels off, trust your instincts and find an alternative mode of transportation.

Cancun Local Taxi

Uber VS Taxis in Cancun

When choosing between Uber and taxis, consider the following pros and cons:

Pros of Using Uber:

Cons of Using Uber:

Pros of Using Taxis:

Cons of Using Taxis:

uber vs private transportation at cancun airport

Uber VS Private Transportation in Cancun

For airport transfers, private transportation is highly recommended over Uber. Here’s why:

Advantages of Private Transportation:

Travellers' experiences:

During my last visit to Cancun, I opted for a private shuttle service from the airport to my hotel in the Hotel Zone. The service was impeccable, with a driver waiting at the arrivals area holding a sign with my name. The vehicle was clean, air-conditioned, and provided a smooth ride to the hotel. On the way back, I tried using Uber, but encountered issues with availability and ended up taking a taxi, which cost me significantly more.

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Uber vs Private Transportation at Cancun Airport Comparative Table:



Private Transportation


Not available at the airport

Guaranteed with booking


Potential conflicts with taxis






Standard vehicles

Often more spacious and comfortable


Dependent on driver availability

Highly reliable

Additional Tips for Using Transportation in Cancun


While Uber is available in Cancun and can be a convenient and cost-effective option for getting around, it’s essential to be aware of the potential challenges, especially when traveling from the airport. For a hassle-free and safe experience, private transportation is highly recommended for airport transfers. By considering these recommendations and planning your transportation needs in advance, you can enjoy a smooth and enjoyable trip to Cancun in 2024.